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A week or so ago we took a day off and just hit antique malls in the area. We purchased some items for ourselves, but also some to re-sell since we do internet sales. We left one of the malls just shaking our heads and saying "we'll never go back there!" This was a mall that has been in business for over 7 years. The woman at the counter did greet us as we entered but offered no assistance or other words. When we went to the counter later to get a case opened, two of the "workers" were in a discussion and it appeared to be very important. Otherwise, why would they not look up to see potential paying customers standing there. We "a-hemmed" a few times, then they responded. We advised of the case number and there was a sigh, quite audible, because this one was way across the mall. But they came, opened the case, and stood there. We asked if this particular dealer gave a discount. They said they would check at the register where a list resides. We asked if they would call to see if there was any flexibility in the price. We have done this at numerous malls and been successful with an offer. Some require that it is over $50; others state if must be over $100. This piece was $125 so we felt sure she would respond favorably. Instead, her eyes opened wide, she almost "gasped" and said, oh, no only if it is over $250." We put it back into its proper resting place. The sad thing is that the tag was so worn and faded, the writing was almost illegible, and we were pretty sure we'd seen it our last trip there, about a year ago. We mentioned that we did get out that way on occasion and asked if they had regular sales. She once again appeared to be ruffled and said "I've worked here for over 6 years and we have only had 2 that I can recall." Now, correct me if I am wrong, but many malls have a "regular sale", perhaps at holiday, or shortly thereafter, others in spring to clean things out, and maybe a summer "tourist-traffic-time" sale. In any case, it is not unusual to give buyers a chance to get what they consider "a real deal." Well, this lady thought it was a personal affront to suggest such a thing. After all, these prices should be firm because their dealers know everything, don't you know! We did find one small item and brought it up to purchase. Once again, they were chatting away. Boy, this must be some heavy-duty discussion. Or so we thought, until the words "going to a different beautician" came up. They ended their discussion when one of their dealers came in and asked how things were going. "Just great!" was the comment - we've been SO busy. The next mall was a totally different situation. Greeted by the two folks at the counter and asked "anything specific you seek, can we help you find it?" We explained we have quite a few addictions and would just check for ourselves, but thanks. When we did find something in a case, they almost "leapt" off the chair and came to help us, and then they had the good sense to check back on us from time to time to see if we needed further assistance. Gee, almost like we were "customers!" They chatted happily while ringing up our purchases and said they hoped we'd return soon - and boy, will we ever! Yes, the first mall had some similar items, and yes, some of their prices were OK, but it should not be that hard to realize how important the customer is and how they should be treated. Antiquing should be fun! Or at least we think so!
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